At AUTO IMPORT EXPORT JV, we are committed to ensuring the quality and reliability of the vehicles we provide. This Warranty and Maintenance Policy outlines the terms of coverage, customer responsibilities, and procedures for claiming warranty service.
1. Warranty Coverage
1.1 Vehicles Sold
- All vehicles are sold with a warranty, unless explicitly stated otherwise.
- The warranty covers manufacturing defects and mechanical issues not caused by misuse, neglect, or external factors.
1.2 Parts and Accessories
- Parts and accessories sold by AUTO IMPORT EXPORT JV are covered by a limited warranty as specified at the time of purchase.
1.3 Exclusions
The warranty does not cover:
- Normal wear and tear (e.g., tires, brake pads).
- Damages caused by improper use, accidents, or unauthorized modifications.
- Routine maintenance services such as oil changes, filter replacements, and inspections.
- Cosmetic damages or minor imperfections that do not affect the vehicle’s functionality.
2. Warranty Period
- The duration of the warranty varies depending on the vehicle or part purchased. It is specified in the sales agreement or accompanying documentation.
- The warranty period starts from the date of delivery.
3. Customer Responsibilities
To maintain warranty coverage, customers must:
- Follow the recommended maintenance schedule as outlined in the vehicle’s manual.
- Use authorized service centers or professionals approved by AUTO IMPORT EXPORT JV for repairs and maintenance.
- Keep all receipts and documentation for maintenance and repairs.
Failure to meet these responsibilities may void the warranty.
4. Claiming Warranty Service
4.1 Steps to Follow
- Contact AUTO IMPORT EXPORT JV by email at contact@autoimportexportjv.com or call us at +49 17 8432 3962
- Provide proof of purchase, vehicle details (make, model, and VIN), and a description of the issue.
- Schedule an inspection with an authorized service center or representative.
4.2 Assessment and Resolution
- Upon inspection, we will determine whether the issue is covered by the warranty.
- If eligible, repairs or replacements will be carried out at no additional cost.
- If the issue is not covered, customers will receive a detailed explanation and cost estimate for the repair.
5. Maintenance Services
AUTO IMPORT EXPORT JV offers optional maintenance packages to ensure your vehicle remains in optimal condition. These services include:
- Regular inspections.
- Oil changes and fluid checks.
- Tire rotation and alignment.
- Brake and battery testing.
Contact us to learn more about our maintenance packages and pricing.
6. Limitations of Liability
AUTO IMPORT EXPORT JV is not responsible for:
- Indirect or consequential damages resulting from vehicle defects or downtime.
- Costs incurred for services performed by unauthorized repair facilities.
7. Updates to the Policy
We reserve the right to update or modify this Warranty and Maintenance Policy at any time. Customers will be informed of significant changes.
8. Contact Information
For questions or warranty claims, please contact us:
AUTO IMPORT EXPORT JV
Email: contact@autoimportexportjv.com
Phone: +49 17 8432 3962
Last Updated: 10/04/2025
